Refund policy

Refund & Return Policy

We accept returns on unopened, original packaging within 30 days of delivery. To initiate a return, please contact us at support@milizosaffron.com with your order number. Once approved, send the item to:

MILIZO LLC 402 W Morton Ave., Jacksonville, IL 62650

Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days. Return shipping costs are the responsibility of the customer.

We do not accept returns on opened saffron products due to the nature of food items.

Pre-Orders Pre-orders may be cancelled at any time before the order has shipped. To cancel your pre-order, please contact us at support@milizosaffron.com with your order number. Once an order has shipped, our standard return policy applies.

Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery with photos and we will make it right with a replacement or full refund.

Contact Us For any questions about your order, please reach out to us at support@milizosaffron.com.